About Scion Chula Vista

Scion Chula Vista is committed to providing superior service to every guest that enters the premises. Our dedication to service dictates open communication, immediate attention to guest requests, and resolution of issues before they become problems. Guests will receive the utmost respect, honesty, integrity, and professionalism.

Scion Chula Vista employees are friendly, helpful and courteous to both guests and one another. We pride ourselves on our exceptional collective staff of knowledgeable, flexible team members dedicated to growth through regular training and education.

Every person visiting Scion Chula Vista will enter a welcoming, relaxed environment. Our Image USA II facility demands higher standards offering convenience, cleanliness and complete customer satisfaction.

Our Philosophy in Action:

• We greet every guest with a smile and speak to them in an inviting manner
• We treat every guest with the same respect we would our family
• We offer genuine, courteous care to ensure their return
• We escort our guests to their destination within our dealership rather than point them in the right direction
• We thank our guests for their business and make their last impression of the dealership as positive as the first
• We are knowledgeable about our products, services and company policies
• We take responsibility for our actions and acknowledge when we are wrong
• We maintain a clean, clutter-free facility that is presentable to guests at all times
• We avoid negative comments and complaints and respond to constructive criticism
• We use proper telephone etiquette-answering within three rings, introducing ourselves and the dealership in a pleasant tone
• We dress appropriately - wearing clean and professional clothing
• We enforce safe working habits and abide by all safety policies

We strive to continuously improve service, sales, customer satisfaction and the complete Scion Chula Vista experience.